Returns and Refunds Policy

At Goldstar, we prioritize customer satisfaction with every purchase. Should you need to return, exchange, or seek a refund for a product, our process is designed to be straightforward and efficient. Please note that this policy is applicable exclusively within the State of Qatar.

 

  1. Eligibility for Return

Products purchased from Goldstarshopping.com are eligible for return if they meet any of the following criteria:

  • The product was received in a physically damaged condition.
  • The product has missing parts or accessories.
  • The product is defective or does not function as intended.
  • The product differs significantly from the description provided on the website.

 

  1. Return Conditions

A return will only be processed if the following conditions are met:

  • Condition Verification: It is determined that the product was not damaged while in the customer’s possession.
  • Authenticity: The product is identical to the item originally shipped.
  • Packaging: The product is returned in its original condition, including the manufacturer’s box, MRP tags, user manuals, warranty cards, manufacturer labels (with model and part numbers), and all included accessories.
  • Exclusions: Returns may be denied in cases of “buyer’s remorse” (e.g., ordering the incorrect model, color, or product).
  • Non-Returnable Items: Products explicitly marked as “non-returnable” on the product detail page are not eligible for return.

 

 

Special Provisions for Smartphones & Tablets:

  • Replacement: Within 7 days of delivery (Box must be unopened and in brand-new condition).
  • Refund: Within 3 days of delivery (Box must be unopened and in brand-new condition).
  • Processing Time: Regardless of the payment method, Goldstar requires 7 days to process any refund.

 

 

  1. Shipping and Delivery Inspection

Before accepting delivery, please ensure the packaging is intact and has not been tampered with.

  • If the package is damaged or tampered with, please refuse delivery. We guarantee a full refund for refused or non-delivered shipments.
  • If you choose to accept a damaged package, you do so at your own risk.

 

 

  1. Notification Timeline

Requests for a refund or replacement must be formally raised within 24 hours of accepting delivery.

 

 

  1. Verification and Process

All returns are subject to rigorous verification to ensure the legitimacy of the claim. During pick-up, the product will be inspected based on the following terms:

  • Rejection: Products may be rejected if they do not meet the conditions mentioned in Section 2.
  • Approval: Refunds or replacements will only be issued following a successful verification.
  • Stock Availability: Replacements are subject to availability (size, color, etc.). If the item is out of stock, a refund will be issued (Terms & Conditions apply).
  • Price Adjustment: If a replacement product is of a lower value than the original, a partial refund will be provided.
  • Combos/Sets: Products sold as part of a set cannot be returned or replaced individually.
  • Documentation: We reserve the right to request identification or documents to verify credentials before initiating a refund.
  • Service Charges: We reserve the right to impose charges to cover delivery and pick-up expenses where applicable.
  • Fair Use: In cases of false or frivolous complaints regarding product quality or delivery, the buyer will not be eligible for a refund or replacement.
  • Category Specifics: Additional terms may apply depending on the product category. These will be specified on the website or communicated at the time of purchase.